Making a complaint

Specific procedures are set up to deal with  Valuation complaints, Housing Benefit complaints and Licensing complaints. You can get more details by following the link below:

• LPS Complaints

You can find out more in our Corporate Complaints Procedure:

• Corporate Complaints Procedure (PDF 164KB)

You can also contact our Central Complaints and Correspondence Unit as follows:

• Email customerservices@lpsni.gov.uk
• Tel: 0300 200 7801 - (charged at local rate)
• Tel: 0044 28 9051 4613 if calling from outside the UK
• Fax: 028 9025 1566

Alternatively, you can send your complaint to the address below:

Central Complaints and Correspondence Unit
2nd Floor, Lincoln Building
27-45 Great Victoria Street
Malone Lower
BELFAST
BT2 7SL

Your complaint will be fully investigated and a response issued within 10 working days.