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Our policies and procedures

  

Conducting our business

Information on guidelines for DFP staff, including finance, HR, risk management and whistleblowing.

The delivery of our services

DFP's policies and procedures in relation to how we deliver our services.

The recruitment and employment of staff

Information on recruitment of staff, and polcies on equality and diversity, health and safety and more.

Customer service

DFP's standards for providing services to our customers, including complaints procedures.

Records management and personal data

This section contains DFP's policy statements on Data Protection, records management and Freedom of Information.

Charging regimes and policies

Details of statutory charging regimes.