Customer service
DFP customer service standards
This includes DFP's complaints procedure.
CPD's Customer and supplier charter
The charter includes CPD's complaints procedure.
LPS complaints procedure
DFP Information Charter
Publications Categories contents...
- Who we are and what we do
- What we spend and how we spend it
- What are our priorities and how are we doing
- How we make decisions
- Our policies and procedures
- Conducting Departmental business
- Delivering our services
- Recruiting and employing staff
- Customer service
- Records management and personal data policies
- Charging regimes and policies
- Lists and registers
- The services we offer
- Contact Us
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